Refund policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange . 

To be eligible for an exchange ,your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange,you can contact us at perfectpairshoestore@yahoo.com. Please note that returns will need to be sent to the following address: 3309 s Holden rd Greensboro Nc 27407

If your exchange  is accepted, customer should purchase their own return shipping label, unless a Incorrect item was delivered. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any return question at perfectpairshoestore@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. We have a 14 day exchange policy . Certain items such as unworn clothes , footwear or accessories can be exchanged within 14 days. Undergarments which as swimwear , shape wear or waist trainers are Non refundable . 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Questions or concerns 

Email Perfectpairshoestore@yahoo.com

Refunds
No refunds on any items , exchanges are gladly accepted within the given timeframe .